Shipping and payment terms

 

 

 

1. Paypal

 

Safe online payments without borders with your paypal account. 

 

2. Prepayment

 

After your order we send you a invoice in advance, which has to be paid within 10 days. We reward your prepayment with 3% discount! If no receipt of payment is registered on the due date, we delete the order without announcement.

 

3. SEPA direct debit (for new customers)

 

You are not an existing customer and want to get 2% discount through direct debit for all of your purchases? Then agree to a SEPA-Mandate.  This  payment method is provided for first orders from 150,-- € incl. tax up.  To prevent improper payment collections, each single SEPA-Mandate has to be confirmed by the bank. Generally the set-up of of direct debit takes 6-8 working days.

Therefore the direct debit is not suitable for urgent orders! In that case talk to our Serviceteam (+49 5201 849551) or pick another method of payment. The SEPA-mandate for an online order is just valid for that particular order and therefore just once binding. To make use of our service "direct debit for regular customers" we need a SEPA long term mandate. The following form has to be filled out, signed and sent back to us: download SEPA-Form. 

 

 

Our bank details
Account Number 79049797

VerbundVolksbank OWL eG, BLZ 472 601 21

IBAN DE12 4726 0121 7904 9797 00

BIC (Swift Code) DGPBDE3MXXX 

If you have any questions to the types of payment do not hesitate to contact our sales team under +49 (0) 5201 849551, mondays to fridays from 08:00 am to 05:00 pm (CET), thank you. 

 

 

Holst Porzellan ships in general freight collect!

 

Generally a shipment to any other country is possible. For this kind of shipments it is not possible to state to freight costs. We ask you kindly to contact us in that case via phone (+49 5201 849551) or via e-Mail (office@holst-porzellan.de). We make you an individual offer.

 

Packaging units
Depending of the ordered quantity and the weight of the shipment freight costs will be charged. Our products are usually just available in our packing units (VE). Generally the packaging unit for plates and cups is 6 pcs. Bulky products or heavy articles 2 or 1 piece. The packaging unit for each article is visibly stated and the order can only come in the given packaging units.

 

Shipping and product packages
Since the introduction of packaging ordinance we abandon luxury packaging to protect the environment and safe unnecessary costs. Porcelain by Holst is exclusively delivered in simple, recycable paper and cardboard packings. This underline our motto "Simple and Strong" - protects the environment and the purse. Generally we deliver our goods on euro pallets or one-way pallets to minimize the risks of breakage for our customers. Black wrapped pallets are delivered safely and do not tempt for stealing! Smaller commissions and retail ware is delivered in cardboard boxes with protective packaging. 

Usually we deliver in the following shipping units:

Shipments from 2 to 60 kg in cardboard packages via DHL
Shipments from 60 kg on EURO-pallets/One-way pallets (120 x 80 cm)


The costs for shipping boxes are within our freight costs. The recipient has to pay the few for the waste disposal. Customers are free to decide to be freed from the fees. In that case we need a corresponding declaration.

The fees for disposal of the shipment package are for convenience only already calculated in our prices. If a customer has seperately agreed, written conditions (e.g. trade discount) the disposal fee is seperately stated.

For more information about the packaging ordinance and the dual system contact our partner BellandVision GmbH · Bahnhofstraße 9 · D-91257 Pegnitz · Tel.: +49 (0) 9241 - 4832 - 0 · Fax: +49 (0) 9241 - 4832 - 444 or on http://www.bellandvision.de/. Euro-pallets have to be exchanged by the recipient in the EURO- exchange pool.

We state clearly, that Holst Porzellan/Germany has no profit prospects with the calculation of freight costs. We pass the freight costs in our debited average to our customers.

Freight and shipping costs - within Germany 


Freight and shipping costs for a shipment via express