Right of withdrawal
This online shop serves as a shopping portal for entrepreneurs (commercial customers) and consumers (private customers). For all business transactions concluded via one of our online portals (webshops), consumers (private end customers) are entitled to the statutory right of withdrawal of 14 days. As a rule, our commercial customers expect a fast and prompt delivery of the required goods. Therefore, commercial customers explicitly waive their right of withdrawal for the distance contract concluded in this online store during the ordering process. Such a provision is permissible among traders. Therefore, we do not grant a voluntary right of withdrawal to "entrepreneurs" (commercial and institutional consumers).
Right of withdrawal for consumers (private customers)
You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods. To exercise your right of withdrawal, you must inform us (Holst Porzellan GmbH, Apothekerstr. 1, 33790 Halle/Westphalia, Germany, email@example.com
, Phone: 05201 849551, Fax: 05201 849552) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. For this purpose, you may use the enclosed sample revocation form, which, however, is not mandatory. In order to comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.
Right of withdrawal for entrepreneurs (commercial customers)
Despite the expressed exclusion of a right of withdrawal, however, you have the option to withdraw from the contract within 24 hours after receipt of the order confirmation - but before delivery to the carrier. To exercise your right of withdrawal, you must inform us (Holst Porzellan GmbH, Apothekerstrasse 1, 33790 Halle (Westphalia, Germany, phone 05201/849551, fax 05201/849552, email address firstname.lastname@example.org by means of a declaration submitted in writing (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period. Second choice items are excluded from withdrawal.
All orders placed online are not read in by machine, but are checked and processed individually by our sales team. In doing so, we also consider the plausibility of your order in terms of quantity and accessory items. In principle, every order placed in this online store is accompanied by a separate order confirmation to the purchaser. The expected date of dispatch of the goods is part of this order confirmation.
Consequenes of a withdrawal
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier..
You must return or hand over the goods to us immediately and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. For goods that cannot be returned normally by mail due to their nature, these costs amount to 40 EUR. You must pay for any loss in value of the goods only if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.