Terms and conditions

 
Terms of payment
 
 
1. Paypal
 

Safe online payments without borders with your paypal account. 
 

2. Prepayment
 

After your order we send you a invoice in advance, which has to be paid within 10 days. We reward your prepayment with 3% discount! If no receipt of payment is registered on the due date, we delete the order without announcement.
 

3. SEPA direct debit (for new customers)
 

You are not an existing customer and want to get 2% discount through direct debit for all of your purchases? Then agree to a SEPA-Mandate.  This  payment method is provided for first orders from 150,-- € incl. tax up.  To prevent improper payment collections, each single SEPA-Mandate has to be confirmed by the bank. Generally the set-up of of direct debit takes 6-8 working days.
Therefore the direct debit is not suitable for urgent orders! In that case talk to our Serviceteam (+49 5201 849551) or pick another method of payment. The SEPA-mandate for an online order is just valid for that particular order and therefore just once binding. To make use of our service "direct debit for regular customers" we need a SEPA long term mandate. The following form has to be filled out, signed and sent back to us: download SEPA-Form. 
 
 
Our bank details
Konto Number 79049797
VerbundVolksbank OWL eG, BLZ 472 601 21
IBAN DE12 4726 0121 7904 9797 00
BIC (Swift Code) DGPBDE3MXXX 

If you have any questions to the types of payment do not hesitate to contact our sales team under +49 (0) 5201 849551, mondays to fridays from 08:00 am to 05:00 pm (CET), thank you. 
 
 

 
 
Shipping conditions
Holst Porzellan ships in general freight collect!
 
Generally a shipment to any other country is possible. For this kind of shipments it is not possible to state to freight costs. We ask you kindly to contact us in that case via phone (+49 5201 849551) or via e-Mail (office@holst-porzellan.de). We make you an individual offer.
 

Packaging units
Depending of the ordered quantity and the weight of the shipment freight costs will be charged. Our products are usually just available in our packing units (VE). Generally the packaging unit for plates and cups is 6 pcs. Bulky products or heavy articles 2 or 1 piece. The packaging unit for each article is visibly stated and the order can only come in the given packaging units.
 

Shipping and product packages
Since the introduction of packaging ordinance we abandon luxury packaging to protect the environment and safe unnecessary costs. Porcelain by Holst is exclusively delivered in simple, recycable paper and cardboard packings. This underline our motto "Simple and Strong" - protects the environment and the purse. Generally we deliver our goods on euro pallets or one-way pallets to minimize the risks of breakage for our customers. Black wrapped pallets are delivered safely and do not tempt for stealing! Smaller commissions and retail ware is delivered in cardboard boxes with protective packaging. 

Usually we deliver in the following shipping units:

Shipments from 2 to 30 kg in cardboard packages via DHL
Shipments from 30 to 45 kg on one-way pallets (60 x 80 cm/ 40 x 60 cm)
Shipments from 45 kg on EURO-pallets/One-way pallets (120 x 80 cm)


The costs for shipping boxes are within our freight costs. The recipient has to pay the few for the waste disposal. Customers are free to decide to be freed from the fees. In that case we need a corresponding declaration.

The fees for disposal of the shipment package are for convenience only already calculated in our prices. If a customer has seperately agreed, written conditions (e.g. trade discount) the disposal fee is seperately stated.

For more information about the packaging ordinance and the dual system contact our partner BellandVision GmbH · Bahnhofstraße 9 · D-91257 Pegnitz · Tel.: +49 (0) 9241 - 4832 - 0 · Fax: +49 (0) 9241 - 4832 - 444 or on http://www.bellandvision.de/. Euro-pallets have to be exchanged by the recipient in the EURO- exchange pool.

We state clearly, that Holst Porzellan/Germany has no profit prospects with the calculation of freight costs. We pass the freight costs in our debited average to our customers.

Freight and shipping costs - within Germany 
Shipments from 2 to 15 kg are charged with EUR 8,90 + VAT.
Shipments from 15 to 30 kg are charged with EUR 17,80 + VAT.
Shipments from 30 to 45 kg are charged with (*) EUR 26,70 + VAT.
Shipments from 45 to 60 kg are charged with (*) EUR 35,60 + VAT.
Shipments from 60 to 75 kg are charged with (*) EUR 44,50 + VAT.
Shipments from 75 kg are charged with (*) EUR 59,00 + VAT.
(*) except German islands. Island charges on request.


Freight and shipping costs - for shipments to Belgium, Denmark, France, Luxemburg, Netherlands, Austria, Poland, Czech Republic

Shipments from 2 to 15 kg are charged with EUR 28,90 + VAT.
Shipments from 15 to 30 kg are charged with EUR 57,80 + VAT.
Shipments from 30 to 45 kg are charged with EUR 86,70 + VAT.
Shipments from 45 to 60 kg are charged with EUR 115,60 + VAT.
Shipments from 60 kg on request.

Freight and shipping costs - for shipments to Great Britain, Italy, Sweden, Slovakia, Slovenia, Spain, Hungary

Shipments from 2 to 15 kg are charged with EUR 31,90 + VAT.
Shipments from 15 to 30 kg are charged with EUR 63,80 + VAT.
Shipments from 30 to 45 kg are charged with EUR 95,70 + VAT.
Shipments from 45 to 60 kg are charged with EUR 127,60 + VAT.
Shipments from 60 kg on request.

Freight and shipping costs - for shipments to Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Malta, Portugal, Romania, Cyprus

Shipments from 2 to 15 kg are charged with EUR 34,90 + VAT.
Shipments from 15 to 30 kg are charged with EUR 69,80 + VAT.
Shipments from 30 to 45 kg are charged with EUR 104,70 + VAT.
Shipments from 45 to 60 kg are charged with EUR 139,60 + VAT.

Freight and shipping costs - for shipments to Switzerland, Liechtenstein

Shipments from 2 to 15 kg are charged with EUR 28,90 + VAT.
Shipments from 15 to 30 kg are charged with EUR 57,80 + VAT.
Shipments from 30 to 45 kg are charged with EUR 89,40 + VAT.
Shipments from 45 to 60 kg are charged with EUR 115,60 + VAT.
Shipments from 60 kg on request.
 

Freight and shipping costs for a shipment via express
If you need the ware on the following day or to a fix date we offer you a shipment via express or a shipment with guaranteed delivery. This option is also available for international shipments, which can be sent by parcel service. E.g. we calculate for a package with a shipping weight of 15 kg for a delivery on the following day (mo-fr) within Germany EUR 25,90 + VAT. A delivery on a saturday or sunday with a parcel service is also possible. Furthermore a fix time of delivery can be booked. Please contact us via phone for an offer.

We reserve the right to offer our customer after the order worth at least EUR 1.000,-- + VAT a different, cheaper option of freight, because we have to state the freight information due to the AGB-jurisdiction in public.

Customers who collect their ware by themselves in our storage in Bielefeld, in one of our stores or at one of our autorized retail partners do not pay any freight costs!

If you have any further questions do not hesitate to contact our sales team via phone under +49 5201 849551,from mondays to fridays, 08:30 am - 05:00 pm CET, thank you.
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